Depending on where you live, the competition for window cleaning services in your area may be tough to work through. You will have to establish yourself as a quality cleaning service provider that does a better job than other companies in the area. With that in mind, a new window cleaning company may one day come to town and take away some of your regular business. How do you handle the situation and get back on track? This guide will explain what to do when a new window cleaning company steals your business so you can come up on top.
It is natural to get upset when someone else takes business away from you. After all, that is money out of your pocket. No matter how frustrated you get though, you cannot get angry at your client. Rather, you need to convert that frustration to determination to get bigger and better jobs in the future. This is an opportunity for a new start. Make adjustments in your business practices and learn from your errors.
This doesn’t mean that you need to have a confrontation with the window cleaning client about why he moved to another cleaning company. It just means that you need to assess what the other company has to offer that you don’t. Is there anything you can do to make your business structure better? Can you cut your prices? Can you offer a better scheduling option? Identify the differences between your company and the other company and try to make up for whatever caused your client to change service providers.
If you have new competition in the area, you may need to increase your marketing campaigns to attract new customers and maintain your current ones. You could look into new internet marketing opportunities or add custom graphics to your work vehicle. Do whatever it takes to make your window cleaning company the go to provider for glass cleaning services in your area. Then you won’t have to worry about people stealing your business in the future.
Remember that you aren’t alone in this experience. Every window cleaner goes through it at one point or another. Being a business owner means you are going to lose money or time on occasion. All you can do is move on and hope that something better happens in the future.